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Guest Relations Associate
GUEST RELATIONS ASSOCIATE
VOLUNTEER SERVICES
General Summary: The Guest Relations Associate is responsible for providing a welcoming, high quality and supportive hospital service experience for patients, families, visitors and staff. The position is responsible for greeting and responding to the needs of these customers by providing information, high quality service and support in a timely manner. Individuals in this position are expected to behave in a positive and enthusiastic manner as they are often the first contact patients and visitors will have with Rush.
In all interactions, the Guest Relations Associate will be mindful of the institutional values of innovation, collaboration, accountability, respect and excellence, and will exemplify the Rush mission, vision, and values and act in accordance with Rush policies and procedures.
Knowledge, Skills and Abilities:
* Strong organizational skills and multi-tasking skills
* Ability to set appropriate priorities in a dynamic environment
* Excellent customer service skills
* Collaborate and work well with employees at all levels
* Communicate effectively and in a positive manner, both orally and in writing
* Good computer skills
* Proficient bi-lingual skills a plus
Education and Experience:
* High School diploma or equivalent required
* One year of college preferred
* 1-2 years previous job related experience