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CLINIC COORDINATOR 2 Bilingual Preferred
General Summary: Provides general coordination of clinic activity and information. In addition to the duties required by the Clinic Coordinator I, this position will add the following duties: greet patients at entrance to the clinic, check-in and check-out patients and files information in medical charts. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.
Principal Duties and Responsibilities:
1. Provides coordination of clinic activities.
* Coordinates information flow into and out of the clinic.
* Answer telephone calls efficiently and courteously. Provide information as requested or route calls appropriately.
* Schedule, cancel or reschedule patient appointments.
* Contacts various outside agencies to retrieve referrals and other documentation.
* May call patients 1-2 days in advance of their appointment to confirm each patient arrival (if applicable).
* Files information in Medical Charts.
* Work as part of the clinic team and accepts other duties as requested.
* Handles a variety of office details that involve action, including, but not limited to: retrieving and sending mail, preparation of medical charts, filing, sending and receiving faxes.
* Exemplifies professionalism by maintaining a courteous demeanor in all communications with departmental staff, clinical staff, physicians and outside visitors.
* Trouble shoots problems by seeking out the appropriate people and/or resources.
2. Performs general non-patient contact and patient contact duties.
* Triages incoming phone calls.
* Distributes incoming and outgoing mail and faxes.
* Prepares and dissimulates clinic correspondents.
* Maintains and updates the clinic files.
* Greets patients at front desk.
* Checks patients into and out of the clinic.
* Receives cash for payments of co-pay and other medical billings.
* Posts payments in billing computer system.
* Reconciles end-of-day receipts and encounters.
* Reconciles end-of-month closures.
3. Promotes a positive and productive environment, encourages teamwork and communication.
4. Follows all hospital, departmental, and office policies and procedures.
5. See addendum for department specific duties (if applicable).
Knowledge, Skills and Abilities:
Knowledge: High school diploma required and 2-4 years medical office experience.
Skills: Intermediate knowledge of Microsoft Office Suite.
Abilities: Good communication skills. Able to manage multiple tasks at one time. Works well individually and as part of a team.